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Information and terms and conditions

Your therapist: Steve Peck

Correspondence address: Woodbridge Complementary Health Centre, Sandy Lane, Suffolk, IP12 4SD

Telephone: 07886 801461                          
e-mail: hello@stevepeckpsychotherapy.com

Terms of business

The therapist aims to meet the needs of the client in as few sessions as possible. A course of treatment is not charged in advance, only after the completion of a session.

Cancellation policy: 48 hours’ notice of cancellation is normally required, otherwise the full session fee will be payable.

Your personal information will be kept in accordance with the Data Protection legislation on the basis that you have given your consent to information about you being held by the therapist, which means that they will:

  • use your contact details only to get in touch with you about matters relating to your therapy, such as appointments and to provide helpful information, where appropriate, unless you have given your explicit consent for the therapist to contact you for other purposes.

  • retain notes of your treatment for a period of 7 years, in accordance with professional requirements and will take steps to ensure the security of the record.

  • not share your personal information with other individuals or organisations, except where they have reason to believe you or others to be at risk, or where there is a legal duty to disclose it, or as otherwise specified, if applicable. (If the last clause is applicable, your therapist will explain it to you.)

  • provide you with free access to the information they hold about you, should you wish.

If you have concerns about the accuracy or management of your personal information, please tell your therapist. If you are not satisfied with their response, you can contact the Information Commissioner’s Office (https://ico.org.uk/concerns/, Telephone 0303 123 1113) and/or the HGI (see below).

Outcome measures

Your therapist may use various measures in order to gauge your response to treatment. If you are happy to do so, you will be asked to fill out some brief questionnaires before and after therapy sessions. These questionnaires help the therapist understand your needs, your past and present strengths and how best to help.

Your personal details and the information from the questionnaires will be treated as strictly confidential and in accordance with the terms of the data protection legislation. With your permission, the anonymised data from the questionnaires may be transferred to a secure database to be used for service evaluation and research.

Signing the ‘Confidentiality Statement’ will be taken to represent your agreement for your anonymised data to be used for service evaluation and research. You can withdraw your consent to this at any time by contacting your therapist.

Your therapist’s practice follows the Human Givens Institute’s Code of Ethics and Conduct. It can be viewed at: www.hgi.org.uk/ethicspolicy.htm. If you would like a paper copy of the Policy, please contact the Human Givens Institute.